How to correct a passport stamp in the UK?

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My daughter is visiting the UK from the US for a semester study-abroad program. Because it is less than 6 months, she doesn't need a Tier 4 visa. She arrived a few weeks before the program started in order to do some sight-seeing, staying with friends. She didn't notice right away, but the IO stamped her passport with a visitor stamp, rather than a short-term study stamp, even though she gave him the letter from the school. The school requires her to have the short-term study stamp. They have recommended that she either try to speak to an IO at Heathrow to get the correct stamp, or leave an re-enter the country.



If she were to visit Heathrow, how would she go about trying to contact an IO, given that they are stationed at the arrivals gate. Or, is there another way to go about this that doesn't involve leaving the country?







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    up vote
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    down vote

    favorite
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    My daughter is visiting the UK from the US for a semester study-abroad program. Because it is less than 6 months, she doesn't need a Tier 4 visa. She arrived a few weeks before the program started in order to do some sight-seeing, staying with friends. She didn't notice right away, but the IO stamped her passport with a visitor stamp, rather than a short-term study stamp, even though she gave him the letter from the school. The school requires her to have the short-term study stamp. They have recommended that she either try to speak to an IO at Heathrow to get the correct stamp, or leave an re-enter the country.



    If she were to visit Heathrow, how would she go about trying to contact an IO, given that they are stationed at the arrivals gate. Or, is there another way to go about this that doesn't involve leaving the country?







    share|improve this question
























      up vote
      54
      down vote

      favorite
      1









      up vote
      54
      down vote

      favorite
      1






      1





      My daughter is visiting the UK from the US for a semester study-abroad program. Because it is less than 6 months, she doesn't need a Tier 4 visa. She arrived a few weeks before the program started in order to do some sight-seeing, staying with friends. She didn't notice right away, but the IO stamped her passport with a visitor stamp, rather than a short-term study stamp, even though she gave him the letter from the school. The school requires her to have the short-term study stamp. They have recommended that she either try to speak to an IO at Heathrow to get the correct stamp, or leave an re-enter the country.



      If she were to visit Heathrow, how would she go about trying to contact an IO, given that they are stationed at the arrivals gate. Or, is there another way to go about this that doesn't involve leaving the country?







      share|improve this question














      My daughter is visiting the UK from the US for a semester study-abroad program. Because it is less than 6 months, she doesn't need a Tier 4 visa. She arrived a few weeks before the program started in order to do some sight-seeing, staying with friends. She didn't notice right away, but the IO stamped her passport with a visitor stamp, rather than a short-term study stamp, even though she gave him the letter from the school. The school requires her to have the short-term study stamp. They have recommended that she either try to speak to an IO at Heathrow to get the correct stamp, or leave an re-enter the country.



      If she were to visit Heathrow, how would she go about trying to contact an IO, given that they are stationed at the arrivals gate. Or, is there another way to go about this that doesn't involve leaving the country?









      share|improve this question













      share|improve this question




      share|improve this question








      edited Aug 28 at 14:46









      Coke

      48.6k789214




      48.6k789214










      asked Aug 28 at 14:30









      Rick Sharp

      37424




      37424




















          1 Answer
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          up vote
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          down vote













          Call the Border Force (phone numbers to each Heathrow terminal at the bottom here) and explain the situation in perfect detail, including that the school won't enrol her without the proper entry stamp.



          If they aren't helpful, ask for a chief officer.



          You should be told what to do. Please let us know what happens by writing an answer of your own






          share|improve this answer


















          • 8




            Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
            – Rick Sharp
            Aug 28 at 16:56






          • 78




            @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
            – Coke
            Aug 28 at 17:20







          • 2




            @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
            – Coke
            Aug 28 at 17:21






          • 27




            In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
            – Stewart
            Aug 29 at 6:37






          • 9




            @Coke kudos for actually calling to help OP
            – Pierre Arlaud
            Aug 30 at 7:58










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          1 Answer
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          active

          oldest

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          1 Answer
          1






          active

          oldest

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          active

          oldest

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          active

          oldest

          votes








          up vote
          85
          down vote













          Call the Border Force (phone numbers to each Heathrow terminal at the bottom here) and explain the situation in perfect detail, including that the school won't enrol her without the proper entry stamp.



          If they aren't helpful, ask for a chief officer.



          You should be told what to do. Please let us know what happens by writing an answer of your own






          share|improve this answer


















          • 8




            Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
            – Rick Sharp
            Aug 28 at 16:56






          • 78




            @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
            – Coke
            Aug 28 at 17:20







          • 2




            @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
            – Coke
            Aug 28 at 17:21






          • 27




            In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
            – Stewart
            Aug 29 at 6:37






          • 9




            @Coke kudos for actually calling to help OP
            – Pierre Arlaud
            Aug 30 at 7:58














          up vote
          85
          down vote













          Call the Border Force (phone numbers to each Heathrow terminal at the bottom here) and explain the situation in perfect detail, including that the school won't enrol her without the proper entry stamp.



          If they aren't helpful, ask for a chief officer.



          You should be told what to do. Please let us know what happens by writing an answer of your own






          share|improve this answer


















          • 8




            Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
            – Rick Sharp
            Aug 28 at 16:56






          • 78




            @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
            – Coke
            Aug 28 at 17:20







          • 2




            @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
            – Coke
            Aug 28 at 17:21






          • 27




            In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
            – Stewart
            Aug 29 at 6:37






          • 9




            @Coke kudos for actually calling to help OP
            – Pierre Arlaud
            Aug 30 at 7:58












          up vote
          85
          down vote










          up vote
          85
          down vote









          Call the Border Force (phone numbers to each Heathrow terminal at the bottom here) and explain the situation in perfect detail, including that the school won't enrol her without the proper entry stamp.



          If they aren't helpful, ask for a chief officer.



          You should be told what to do. Please let us know what happens by writing an answer of your own






          share|improve this answer














          Call the Border Force (phone numbers to each Heathrow terminal at the bottom here) and explain the situation in perfect detail, including that the school won't enrol her without the proper entry stamp.



          If they aren't helpful, ask for a chief officer.



          You should be told what to do. Please let us know what happens by writing an answer of your own







          share|improve this answer














          share|improve this answer



          share|improve this answer








          edited Aug 28 at 17:23

























          answered Aug 28 at 14:46









          Coke

          48.6k789214




          48.6k789214







          • 8




            Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
            – Rick Sharp
            Aug 28 at 16:56






          • 78




            @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
            – Coke
            Aug 28 at 17:20







          • 2




            @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
            – Coke
            Aug 28 at 17:21






          • 27




            In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
            – Stewart
            Aug 29 at 6:37






          • 9




            @Coke kudos for actually calling to help OP
            – Pierre Arlaud
            Aug 30 at 7:58












          • 8




            Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
            – Rick Sharp
            Aug 28 at 16:56






          • 78




            @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
            – Coke
            Aug 28 at 17:20







          • 2




            @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
            – Coke
            Aug 28 at 17:21






          • 27




            In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
            – Stewart
            Aug 29 at 6:37






          • 9




            @Coke kudos for actually calling to help OP
            – Pierre Arlaud
            Aug 30 at 7:58







          8




          8




          Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
          – Rick Sharp
          Aug 28 at 16:56




          Thanks for linking that list, it was super helpful! She called one of the Heathrow numbers, and they told her that since she has been in the country for a couple of weeks, that she needs to go to the premium service center in Croydon. It looks like that service is going to cost her over £700 for an appointment, so it may be cheaper for her to leave and re-enter the country.
          – Rick Sharp
          Aug 28 at 16:56




          78




          78




          @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
          – Coke
          Aug 28 at 17:20





          @RickSharp Just called terminal 5 - a youngish officer said that's utter rubbish. He said they could arrange for her to meet up with an officer and have it corrected if calling in advance. Have her call terminal 5 and explain again (even if she wasn't admitted at terminal 5, the guy I spoke to was helpful)
          – Coke
          Aug 28 at 17:20





          2




          2




          @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
          – Coke
          Aug 28 at 17:21




          @RickSharp Otherwise, yes, she should hop by bus or Train to France and re-enter
          – Coke
          Aug 28 at 17:21




          27




          27




          In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
          – Stewart
          Aug 29 at 6:37




          In handling bureaucratic organisations, sometimes, if that particular person isn't helpful, I just go away (or hang up) and come back again, and speak to a different staff. People are different. Some are more helpful than others.
          – Stewart
          Aug 29 at 6:37




          9




          9




          @Coke kudos for actually calling to help OP
          – Pierre Arlaud
          Aug 30 at 7:58




          @Coke kudos for actually calling to help OP
          – Pierre Arlaud
          Aug 30 at 7:58

















           

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